Shipping policy

Shipping Policy

At Recon Overland & Offroad, we partner with trusted manufacturers and premium brands to bring you high-quality overlanding, camping, and off-road gear. Many of the products available in our online store are shipped directly from our supplier partners through Shopify Collective.

Order Processing

Orders are typically processed within 1–3 business days, although processing times may vary depending on the supplier and product availability.

Once your order has shipped, you will receive an email with tracking information.

Shipping Times

Shipping times vary by supplier, destination, and shipping method selected at checkout. Estimated delivery times are provided whenever available but are not guaranteed.

Multiple Shipments

Because our products are fulfilled by different supplier partners, items purchased in the same order may:

  • Ship separately

  • Arrive on different days

  • Include multiple tracking numbers

  • Be delivered by different carriers

This is completely normal and allows us to offer a wider selection of premium products.

Shipping Rates

Shipping costs are calculated at checkout based on the supplier's shipping rates, product size, weight, and destination.

If your order contains products from multiple suppliers, separate shipping charges may apply.

Shipping Locations

We currently ship within the United States. Availability for Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations may vary by supplier.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been submitted to one of our supplier partners for fulfillment, we may be unable to make changes or cancel the order.

Damaged or Lost Shipments

If your order arrives damaged, contains the wrong item, or appears to be lost in transit, please contact us within 7 days of delivery. We'll work directly with our supplier partners to resolve the issue as quickly as possible.

Please include:

  • Your order number

  • Photos of any damaged items or packaging (if applicable)

  • A brief description of the issue

Questions

If you have any questions about shipping or your order, please contact us through our Contact page. Our team is happy to help and will work with our supplier partners to provide updates whenever possible.

Thank you for choosing Recon Overland & Offroad. We appreciate your trust and look forward to helping you build your next adventure.